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Last week we welcomed our new Managing Director, Ann Durrell to the team. Ann will be leading the team into our next phase of growth, helping us deliver on our customer-centric approach to Sales and Property Management. With that in mind, it’s only right that we introduce her properly!
Ann fell into the property industry by chance, when a retail job interview at the Trafford Centre was postponed due to construction delays, the only time she has been glad of a build running behind.
Most of her career has been within the Manchester residential market at homes4u, rising from a negotiator to Director of Development at what became one of the largest independent agents in Manchester. Managing a portfolio of at one stage of over 1,500 properties and establishing a strong sales presence in residential, investment and new builds sales across Greater Manchester. During her early career Ann also briefly worked in commercial property, focusing on retail and care homes.
The only member of her immediate family not involved in academia, Ann chose the path of work over university. Having upskilled herself with on the job learning, Ann is a strong advocate for industry qualifications and emphasises the importance of supporting all levels of our industry in achieving them.
Ann embraces an alcohol-free lifestyle after initially committing to a three-month challenge following turning 40, over 7 years later she is still alcohol free and tackling events like Hyrox, running and more.
Since 2024, Ann has been involved with Coffee4Craig, a homeless provision in Manchester, where she now serves as Chair of the Trustees.
In 2025 Ann set up Active Women of property with Hollie Snowball - a support network for women of all abilities in the industry looking to lead a more active lifestyle to promote mental and physical wellbeing, along with positive body image.
Living in South Manchester with her football-crazy son, Ann balances work, single parenting, training and charitable endeavors. Ann also enjoys spa days and holidays…..

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10 Ways Landlords Can Maximise Their Rental Income
Being a landlord is an excellent way to build wealth and secure a steady income, but the key to success lies in maximising the return on your investment. The rental market in the UK is highly competitive, and landlords must stay proactive to ensure their properties are both profitable and desirable. If you’re looking to increase your rental income, here are 10 proven strategies to help boost your earnings and protect your long-term financial goals.
1. Choose the Right Location
The location of your property is one of the most critical factors in determining the rent you can charge. Rent levels are heavily influenced by proximity to transport links, local amenities, schools, and shopping areas. Properties in sought-after neighbourhoods or near major cities tend to command higher rents. If you’re considering investing in new properties, research emerging areas with potential for growth—places undergoing gentrification or with planned infrastructure improvements often offer higher future returns.
2. Keep Your Property Well-Maintained
A well-maintained property not only attracts high-quality tenants but can also justify higher rental rates. Regular maintenance helps prevent costly repairs and maintains the property’s value. Tasks such as repainting walls, servicing appliances, and ensuring plumbing and electrical systems are in top condition are essential. Tenants are more likely to pay a premium for a property that is clean, modern, and well-cared for.
3. Furnish Your Property
Furnished properties often appeal to tenants willing to pay higher rent, particularly in high-demand areas such as major cities or university towns. Providing furniture, such as beds, sofas, and kitchen essentials, can increase rental income by 10–20%. Furnished properties are also attractive to tenants seeking short-term leases, offering flexibility that can justify higher rental rates.
4. Consider Rental Increases at the Right Time
Strategically timed rent increases can improve your rental income without deterring tenants. Research local market trends to ensure your rent is competitive with similar properties in your area. Be mindful of tenant laws regarding rent increases, and provide adequate notice as required by law. Rent increases are typically easier to implement at the end of a lease term. Maintaining a positive relationship with tenants can make them more amenable to reasonable increases.
5. Provide High-Quality Amenities
Desirable amenities can justify higher rents and attract tenants. Features such as off-street parking, high-speed internet, smart home technology, a dishwasher, or a washing machine can make your property more appealing. These upgrades don’t always require a significant investment but can add considerable value. Consider what’s popular locally—some tenants may prioritise outdoor space, while others might value proximity to gyms or cafes.
6. Go Green with Energy Efficiency
Energy-efficient properties are increasingly popular among environmentally conscious tenants who want to save on utility bills. Upgrades like LED lighting, double-glazed windows, energy-efficient boilers, and proper insulation can make your property more attractive and justify higher rents. Additionally, meeting the UK government’s energy performance standards can save you from potential fines or costly upgrades in the future.
7. Minimise Void Periods
Void periods between tenants can significantly impact your rental income. To reduce vacancies, ensure your property is well-maintained, competitively priced, and advertised effectively. Streamline your tenant vetting process to fill vacancies quickly. Offering flexible lease terms or including utilities in the rent can also help attract tenants faster.
8. Advertise Your Property Effectively
Even the best property needs effective advertising to attract tenants. List your rental property on multiple platforms, including popular rental websites, social media, and property management portals. High-quality photos, detailed descriptions, and a competitive listing price will make your property stand out. Investing in professional photography can highlight your property’s features and create a strong first impression, attracting tenants willing to pay higher rent.
9. Offer Flexible Rental Terms
Flexibility in rental terms can be a significant advantage in attracting tenants. Offering shorter or more flexible leases appeals to tenants in transitional situations, such as professionals on work assignments, students, or those relocating. Short-term tenants often pay a premium for the convenience of flexibility, allowing you to charge higher rental rates. Ensure you clearly communicate flexible options in your advertising to reach this market.
10. Invest in Professional Property Management
Hiring a property management company can be a game-changer for maximising your rental income. Property managers handle tenant screening, rent collection, repairs, and tenant relations, ensuring your property stays occupied and well-maintained. Their expertise helps you comply with legal regulations, reducing the risk of fines or legal fees. By outsourcing these responsibilities, you can save time and stress while enjoying a more profitable landlord experience.
If you’re considering professional property management, visit [Insert Link] to learn how we can help you save time and maximise your returns.
Conclusion
Maximising rental income requires smart property investments, proactive management, and an understanding of market demands. By prioritising location, maintenance, high-quality amenities, and effective advertising, you can attract better tenants and command higher rents. Additionally, offering flexibility, improving energy efficiency, and minimising void periods can further enhance your property’s appeal and profitability.
Professional property management services can also play a critical role in ensuring your investment thrives, helping you earn more while reducing stress. By implementing these strategies, you’ll be well on your way to building a successful and profitable rental property portfolio.

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New Landlord Checklist: A Guide for Property Owners
Becoming a landlord can be a rewarding endeavour, but it comes with its fair share of responsibilities. Whether you’ve inherited a property, bought one as an investment, or are letting out your former home, ensuring you are prepared is vital. This comprehensive checklist will guide you through the key steps and legal obligations of being a landlord.
1. Understand Your Legal Obligations
Before letting out your property, it’s essential to familiarise yourself with the legal requirements for landlords. These include:
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Right to Rent Checks: You are legally required to check that all adult tenants have the right to rent in England.
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Tenancy Agreements: Use a written tenancy agreement, which outlines the rights and responsibilities of both you and your tenant.
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Health and Safety Regulations: Comply with fire, gas, and electrical safety regulations. This includes annual Gas Safety Certificates, electrical safety checks every five years, and ensuring smoke and carbon monoxide alarms are installed where necessary.
2. Obtain Landlord Insurance
Standard home insurance policies often do not cover rental properties. Landlord insurance provides protection against risks such as loss of rental income, damage to the property, and liability claims. While not legally required, it is highly recommended to safeguard your investment.
3. Prepare Your Property
Before advertising your property, ensure it is safe, functional, and appealing to prospective tenants.
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Repairs and Maintenance: Address issues such as damp, leaks, or broken fixtures. Ensure all appliances are in good working order.
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Energy Efficiency: Your property must have an Energy Performance Certificate (EPC) rating of at least ‘E’ to be legally rented out. Consider upgrades like better insulation or energy-efficient windows if needed.
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Cleanliness: Present a clean and well-maintained home. First impressions matter, so consider professional cleaning services for a polished finish.
4. Set the Right Rent
Research the local market to determine a competitive rental price. Setting the rent too high may deter tenants while setting it too low will impact your returns. Consider factors such as location, property condition, and amenities.
5. Advertise Your Property
Once your property is ready, it’s time to find tenants. Use popular property websites such as Rightmove, Zoopla, and on the market. High-quality photographs and an engaging property description highlighting unique features can make your listing stand out.
6. Screen Potential Tenants
Finding reliable tenants is crucial. Conduct thorough tenant referencing, which typically includes:
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Credit checks
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Employment verification
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Previous landlord references
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Confirmation of Right to Rent
A professional referencing service will simplify this process and reduce the risk of choosing unsuitable tenants.
7. Protect the Tenant’s Deposit
In the UK, landlords must protect tenant deposits in a government-approved tenancy deposit protection scheme within 30 days of receiving them. Approved schemes include the Deposit Protection Service (DPS), MyDeposits, and the Tenancy Deposit Scheme (TDS). This ensures transparency and safeguards the deposit.
8. Register with a Redress Scheme
If you are self-managing your property, you must register with one of the government-approved redress schemes, such as the Property Redress Scheme (PRS) or the Property Ombudsman. This is a legal requirement in England to handle complaints and disputes fairly.
9. Arrange an Inventory
An inventory report is an essential document that details the condition and contents of the property at the start of the tenancy. This helps to avoid disputes at the end of the tenancy regarding damaged or missing items. Consider hiring a professional inventory service for accuracy and impartiality.
10. Set Up Rent Collection
Decide on a method for collecting rent, whether through direct bank transfers or a property management service. Ensure your tenancy agreement clearly outlines the payment schedule, due dates, and consequences of late payments.
11. Maintain Communication with Tenants
Good landlord-tenant relationships are built on clear and open communication. Make sure tenants know how to reach you in case of emergencies or maintenance issues. Being approachable can lead to smoother tenancies and happier tenants.
12. Plan for Ongoing Maintenance
As a landlord, you are responsible for maintaining the property. Regular inspections (with proper notice) can help identify potential issues early. Budget for maintenance costs, as neglecting repairs can lead to costly problems and unhappy tenants.
13. Keep Accurate Records
Maintain detailed records of all income and expenses related to your rental property. This includes rent receipts, invoices for repairs, and any correspondence with tenants. These records will be invaluable for tax purposes and dispute resolution.
14. Understand Tax Obligations
Rental income is taxable in the UK, so you’ll need to register with HMRC and complete a self-assessment tax return. Familiarise yourself with allowable expenses, such as property maintenance, letting agent fees, and mortgage interest, which can reduce your tax bill.
15. Consider Professional Property Management
If managing a property feels overwhelming or time-consuming, a letting agent or property management company can handle tasks such as tenant screening, rent collection, and maintenance. While this involves a cost, it can save time and ensure compliance with legal obligations.
Final Thoughts
Becoming a landlord is a significant commitment, but with the right preparation, it can also be a rewarding experience. Following this checklist will help you stay organised, compliant, and ready to offer tenants a safe and comfortable home.
If you’re unsure about any aspect of the process, seek advice from professionals such as letting agents, solicitors, or accountants. The better informed you are, the smoother your journey as a landlord will be.

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Landlord Insurance Made Simple: Protecting Your Property and Income
1. What is Landlord Insurance?
2. Types of Landlord Insurance
a) Building Insurance
b) Contents Insurance
c) Landlord Liability Insurance
d) Loss of Rent Insurance (Rent Guarantee Insurance)
e) Legal Expenses Insurance
3. Why Do Landlords Need Insurance?
Protection Against Property Damage
Financial Protection Against Rent Arrears
Cover for Legal Fees and Disputes
Liability Coverage for Accidents and Injuries
4. What Does Insurance Not Cover?
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Tenant’s Personal Belongings: Tenants’ personal items are not covered. Encourage tenants to take out their own contents insurance.
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Wear and Tear: Gradual deterioration of the property or its contents is generally excluded. Insurance typically covers accidental damage, not regular wear and tear.
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Unpaid Rent in Certain Circumstances: Rent guarantee insurance may not cover unpaid rent if, for example, the landlord fails to address known payment issues promptly or agrees to delayed payments.
5. How to Choose the Right Rental Insurance
Assess Your Needs
Look for Specialist Landlord Policies
Compare Multiple Quotes
Review Policy Terms Carefully
FINAL THOUGHTS

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The Property Market in 2025: Trends, Challenges, and Opportunities
As we step into 2025, the UK property market continues to evolve at a rapid pace. With shifting economic conditions, new government policies, and exciting technological advancements, property owners, buyers, and landlords have much to consider. In this blog, we’ll explore some key trends, emerging opportunities, and potential challenges to keep an eye on in the year ahead.
Exciting Developments in 2025
1. Technology Revolutionising Property Management
Technology is reshaping how we manage and maintain properties. From AI-powered platforms streamlining tenant communications to smart home systems improving energy efficiency, the integration of tech is becoming a standard for modern properties. Virtual property tours, automated repair scheduling, and advanced data analytics tools are also transforming the way properties are marketed and managed.
2. Green Initiatives Driving Change
Sustainability remains a major focus in the property market. Government incentives for retrofitting homes with energy-efficient solutions, such as heat pumps and solar panels, have gained traction. In addition, the push for carbon-neutral housing is inspiring developers to innovate with eco-friendly building materials and designs.
3. Build to Rent Growth
The Build to Rent (BTR) sector continues to flourish, offering high-quality rental properties tailored to long-term tenants. These developments often include luxury amenities such as gyms, coworking spaces, and community hubs, appealing to professionals and families seeking convenience and comfort.
While Build to Rent properties require significant investment to develop, they offer substantial and sustained returns as renting increasingly becomes the norm over buying.
Challenges in 2025
1. Bank Of England Interest Rates
The Bank of England’s interest rate policies have increased borrowing costs, affecting mortgage affordability. For prospective buyers, this means tighter budgets and the need to explore alternative financing options. Landlords, too, may face higher costs if they rely on buy-to-let mortgages.
2. 2025 EPC Regulations
Landlords must stay informed about new regulations, including stricter energy efficiency standards and tenancy laws. Compliance is key to avoiding penalties and ensuring properties remain attractive to tenants. For example, the Minimum Energy Efficiency Standards (MEES) require properties to meet an EPC rating of C by 2025 for new tenancies.
3. Regional Market Variations
While London and the South East remain hotspots, the property market is increasingly dynamic across the UK. Northern cities like Manchester, Leeds, and Liverpool are experiencing significant investment and growth. Buyers and investors need to consider regional trends when making decisions.
4. Renters’ Rights Bill
The Renters' Rights Bill will pose a challenge for landlords, as it introduces a significant amount of new legislation to comply with. Failure to adhere to these regulations could result in substantial fines or even legal action. We will continue reporting on the Renters’ Rights Bill as it progresses toward becoming law.
Things to Look Out For
1. Opportunities in Regeneration Areas
Government-led regeneration projects continue to revitalise areas across the UK. From new transport links to housing developments, these initiatives often boost local property values and rental demand. Staying ahead of the curve can provide lucrative investment opportunities.
2. Growing Demand for Flexible Living Spaces
Post-pandemic lifestyles have shifted preferences toward homes with flexible spaces for remote work and leisure. Properties that cater to these needs—such as homes with garden offices or adaptable layouts—are likely to see higher demand.
3. The Impact of AI on Real Estate
Artificial Intelligence is becoming a game-changer for the property market. From AI-driven valuation tools to predictive analytics helping investors make informed decisions, the adoption of AI offers exciting possibilities for those willing to embrace innovation.
Final Thoughts
The UK property market in 2025 presents a mix of challenges and opportunities. Staying informed about trends such as technological advancements, sustainability initiatives, and regional market dynamics is crucial for navigating this ever-changing landscape. For property owners and investors, understanding the broader context and planning strategically will be the key to success.

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How to Handle Rent Arrears: A Guide for Landlords
As a landlord, one of the most challenging issues you may face is when a tenant falls behind on rent payments. Rent arrears can affect your cash flow, cause stress, and even lead to lengthy legal processes if not handled properly. Fortunately, there are steps you can take to manage the situation effectively and minimise any potential losses. In this blog, we’ll guide you through how to handle rent arrears in a way that’s both fair and legal, while protecting your interests as a landlord.
1. Act Quickly
When you notice a tenant has missed a payment, don’t delay in addressing the situation. The longer you wait, the harder it may become to recover the arrears. It’s important to communicate early to understand the reason behind the missed payment. Life events such as illness, a change in employment, or personal issues can sometimes impact a tenant’s ability to pay rent on time.
Begin by contacting the tenant as soon as possible after the payment due date has passed. A friendly reminder via email or text is often enough to prompt the tenant to settle the outstanding balance. Be understanding but firm, and let the tenant know that you’re open to discussing the issue. An amicable solution should be the goal.
2. Communicate Clearly and Professionally
Effective communication is crucial when dealing with rent arrears. While it’s understandable to feel frustrated or anxious, always approach the situation professionally. Be polite but assertive, and document all your communications in writing. This will help in case you need to take further action.
When speaking with a tenant, ask if there is a specific reason why the payment hasn’t been made, and whether they’re able to catch up on the arrears. Some tenants may just need a gentle reminder or a little extra time to pay, while others may need a more formal approach.
It’s also important to be clear about your expectations. Let the tenant know when you expect payment, and discuss whether they would like to set up a payment plan if they’re struggling financially.
3. Offer a Payment Plan
If the tenant is unable to pay the full amount immediately, consider offering a payment plan. This can give the tenant the flexibility to pay off the arrears in smaller, more manageable instalments. Be clear about how long the plan will last and when the payments need to be made.
Before agreeing to a payment plan, ensure that it’s something both you and the tenant can stick to, as unrealistic expectations will lead to further friction down the road. You may also want to ask for the first payment as soon as the plan is agreed upon, to demonstrate the tenant’s commitment.
Make sure you have everything in writing, including the agreed-upon payment dates and amounts. This will prevent any misunderstandings and give you legal protection should you need to take further steps.
4. Use a Section 8
If the tenant is consistently failing to pay rent and has not responded to your reminders or payment plan, you may need to take more formal action. In this case, a Section 8 notice is often the next step.
A Section 8 notice is a formal document that allows you to begin the eviction process due to rent arrears. The notice must be given to the tenant and must state the amount of rent owed and the date by which it needs to be paid. In some cases, the tenant may be able to resolve the arrears within the notice period, and the situation can be resolved without eviction.
It’s essential to ensure that you follow the correct legal process when serving a Section 8 notice. Failure to do so could result in delays or complications. If you’re unsure, it’s always advisable to seek legal advice.
5. Consider Mediation
If you and the tenant are struggling to reach an agreement on how to resolve the rent arrears, you may want to consider mediation. Mediation can be a cost-effective and quicker alternative to going through the courts. A neutral third party can help facilitate discussions and help both you and the tenant come to an arrangement that works for both parties.
Mediation is often encouraged in disputes over rent arrears before a landlord proceeds to formal eviction, as it can lead to a quicker resolution and avoid the stress and expense of court proceedings.
6. Taking Legal Action
If all attempts to recover the arrears and resolve the issue amicably fail, you may need to take legal action to evict the tenant and recover the debt. This is a last resort and should only be pursued when all other options have been exhausted.
You can apply for possession of the property through the courts, either by using a Section 8 notice (for rent arrears) or a Section 21 notice (for non-payment of rent or other breaches of the tenancy agreement). The process can take several weeks or even months, depending on the complexity of the case and the court’s availability. The use of a Section 21 notice is subject to change and will likely no longer be an option once the Renters’ Rights Bill has been passed.
If successful, the court will issue an order for the tenant to leave the property, and you may be able to recover the rent arrears through a court judgement. However, keep in mind that evicting a tenant can be a lengthy and costly process, so it’s best to avoid it if possible.
7. Protect Yourself with Rent Guarantee Insurance
While it’s important to do everything possible to prevent rent arrears, there’s always a chance that tenants may fall behind. To mitigate the financial risk, many landlords opt for rent guarantee insurance. This type of insurance can cover the cost of unpaid rent, as well as any legal fees involved in evicting tenants. It can provide peace of mind, particularly for landlords with multiple properties or those who rely on rental income for their livelihood.
Rent guarantee insurance is available from various providers, and the cost will depend on factors such as the property’s location and the level of coverage you need.
Final Thoughts
Rent arrears are an unfortunate but common issue for landlords, and it’s important to handle the situation calmly and professionally. By acting quickly, communicating clearly, offering payment plans, and knowing your legal options, you can manage rent arrears effectively. If necessary, legal action may be required, but with the right steps, many issues can be resolved without the need for eviction.
Ultimately, being proactive and understanding can help you maintain a good landlord-tenant relationship while protecting your investment and ensuring that your rental business runs smoothly.

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